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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Mickey75
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Not printing

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Hi, I have a HP OFFICE PRO 8620 and haven’t used it for about 3 years and finally reusing again. I also had a new but 3 years old ink and installed them but it doesn’t seem to print anything.  I get a little dark smudges on the side of the paper.  If anyone can help solve this problem that would be great! Thank you! 

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TEJ1602
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@Mickey75, Welcome to HP Support Community!

 

Due to the non-usage of the printer and ink, the printheads could be clogged which is causing the smudges on the paper.

 

First, I'd suggest you replace the ink cartridges and try printing. If the issue persists, follow the steps from the document Fixing Print Quality Problems.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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