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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Not recieved fresh colour ink

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HP5740e All-in-one-printer
Microsoft Windows 10 (64-bit)

Ive not recieved any fresh ink, am on a plan, was ordered in MAY, saying should have recieved on account, children need printer in order to access school work, as home schooling. anyone else experiencing this. Cant contact online help, cant access virtual assistant as keeps going back to the same thing. Have contacted the Whatsapp aswell to no avail.. Not very good at all..

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Hi @sue751

Welcome to the HP Support Community. I'd be happy to assist you.


I understand you have not yet received the ink cartridges from HP. Make sure the printer is connected to the Internet for the Instant Ink servers to monitor the ink levels.


As the issue is related to Instant ink cartridges, I need more information to help you out.


Since the instant ink account details are confidential, please send me the required information via private message.


I am sending you a private message with the information required.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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