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‎12-04-2023 11:14 AM

HP Recommended
Operating System: iOS

All of a sudden after canceling my Insta Inc. account I got the HP ink cartridge from the group store and it no longer will print or read the ink cartridge. Is this some kind of scam if you don’t purchase the ink you don’t get to print after you purchase the equipment?

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1 REPLY 1

‎12-06-2023 12:38 PM

HP Recommended

Hi @Printfrustrated,

 

Welcome to HP Support Community. 

 
Thank you for posting your query, I will be glad to help you.

 

It's highly unlikely that canceling your Instagram account would have any direct impact on the functionality of your HP ink cartridge or printer. Instagram and HP are unrelated services, and actions on one platform should not affect the other.

 

Issues with printing and ink cartridges are more likely related to technical or hardware issues with your printer. Here are a few steps you can take to troubleshoot the problem.

 

  • Check for Proper Installation: Ensure that the ink cartridge is properly installed in the printer. Refer to the printer's manual for instructions on how to install or replace ink cartridges.
  • Compatibility: Make sure that the ink cartridge is compatible with your specific printer model. Using incompatible cartridges can lead to printing issues.
  • Check for Errors: Check the printer display or your computer for any error messages. These messages can provide clues about what might be wrong.
  • Printer Software: Ensure that your printer software and drivers are up to date. Visit the official HP website to download and install the latest drivers for your printer.
  • Clean Printheads: Some printers have a printhead cleaning function. Consult your printer manual for instructions on how to clean the printheads.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

I am an HP Employee.
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