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Beps
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ENVY 5055
macOS 10.13 High Sierra

Hi everybody , 

I have submitted for the first 2 months free at instant ink for 100 pages. At the beginning of the week I have received their cartridge. However I have still been printing using the one I have received with the printer. Today I have noticed that Instant Print says I have printed 85 pages and I have only 15 left , however I did not even put their cartridge on the printer. 

When I submitted it was written that the count was supposed to start when I was putting their cartridge , however they counted the page I have been printing since I first started using the printer. Could someone know about what it seems to appear a really shady trick ? 

 

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HP Support Agent
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@Beps,

 

Thank you for posting your query on HP Community,

 

Have you checked on the Ink cartridges? Does it say HP Instant Ink Ready 

 

Instant Ink Service-compatible printers include regular HP ink cartridges (“Instant Ink Ready Cartridges”) in the printer packaging. The status of Instant Ink Ready Cartridges does not change unless and until You activate Your Service Account. If you have created Your Service Account within seven (7) days of printer set-up with an Instant Ink Ready Cartridge, the Instant Ink Service will automatically recognize and activate your Instant Ink Ready Cartridge as an “Instant Ink Program Cartridge”. If the printer You purchased came with Instant Ink Program Cartridges, carefully review the included written materials. Instant Ink Program Cartridges may only be used in conjunction with the Instant Ink Service. HP will thereafter send You additional Instant Ink Program Cartridges to allow for Your continued printing through the Instant Ink Service. If no Instant Ink Ready Cartridges or Instant Ink Program Cartridges were included with the Instant Ink Service-compatible printer that You purchased, then HP will send Instant Ink Program Cartridges to You after You have created Your Service Account.

 

As this is to do with Instant ink program. I would need to know few details related to your Instant ink account. 

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

Regards,

Jeet_Singh
I am an HP Employee

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