Offered 6 Months Free, Got 2 Months ???

[geeellpee]

Hi,

I purchased an HP Envy 6020e from Amazon UK which was sold on the basis that 6 months Instant Ink was included free, the sticker on top of the printer also indicates this.

However, on going through the setup process and then onto enrollment of the Ink, which incidentally has been the most convoluted and long winded printer installation I've ever experienced, I have only 2 months awarded.

The process was started on my iPhone with various errors and 'completed' on my PC.

I'm still having errors, the latest being detection of my shiny new printer.

Please help, as I am beyond frustrated and on the cusp of returning the printer to Amazon.

Graeme

[sandytechy20 · Accepted solution]

@geeellpee

Welcome to the HP support community.

I understand that you want to update the instant ink-free trial, and I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[geeellpee]

This is all very well, but nearly 3 weeks later, having submitted info as requested, my issue has NOT been resolved.