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OfficeJet 4650 Ink cartridges problem

OfficeJet 4650
Mac OS X 10.10 Yosemite

All - I am repeatedly receiving the following error message: "Either an ink cartridge is not installed or there is an issue with the installed cartridge. Replace or clean the cartridge to resolve the issue—you will not receive ink shipments until the error is resolved." 


I have cleaned the cartridge and printer contacts repeatedly, reset the printer, checked for firmware updates, etc. per HP Help Center guidelines, but the error message persists and my Instant Ink account won't send new ink cartridges until this issue is resolved.


I appreciate any input you may have.

HP Support Agent
HP Support Agent
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OfficeJet 4650 Ink cartridges problem

Hi @Minitaur57


Welcome to the HP Support Community. 


Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

I am an HP Employee

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