cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Minitaur57
New member
1 0 0 0
Message 1 of 2
180
Flag Post

OfficeJet 4650 Ink cartridges problem

HP Recommended
OfficeJet 4650
Mac OS X 10.10 Yosemite

All - I am repeatedly receiving the following error message: "Either an ink cartridge is not installed or there is an issue with the installed cartridge. Replace or clean the cartridge to resolve the issue—you will not receive ink shipments until the error is resolved." 

 

I have cleaned the cartridge and printer contacts repeatedly, reset the printer, checked for firmware updates, etc. per HP Help Center guidelines, but the error message persists and my Instant Ink account won't send new ink cartridges until this issue is resolved.

 

I appreciate any input you may have.

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,431 1,706
Message 2 of 2
Flag Post
HP Recommended

Hi @Minitaur57

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation