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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-14-2019 02:12 PM

HP Recommended
Product: OfficeJet 8620
Operating System: Microsoft Windows 10 (64-bit)

Printer is connected to wireless network.  Still prints over the network.  It quit connecting to instant ink and gave the reconnect error message. It would not reconnect when told to connect.  Went to HP support KB and started a process by disabling web services.  Web services will not reenable now.  Everything else with the printer seems fine.  have power cycled everything.  Printer and computer talk and print fine.  Other systems on the net print just fine.

5 people had the same question
3 REPLIES 3

‎09-15-2019 09:22 PM

HP Recommended

There are several of us with this issue.  Would you mind posting in or bumping one of these posts to consolidate and prioritize:

 

Doesn't connect to Web Services to update Instant Ink Status

Officejet 8610 Cannot Connect to Instant Ink

 

 

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‎09-15-2019 10:04 PM

HP Recommended

So, I'm not sure what you need.  Please let me know.

 

thanks

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‎09-16-2019 01:15 AM

HP Recommended

This post is also very useful...

https://h30434.www3.hp.com/t5/HP-Instant-Ink/has-anyone-really-solved-the-quot-connect-printer-to-up...

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