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OfficeJet Pro 9019 cannot set up web services

HP Recommended
OfficeJet Pro 9019
Microsoft Windows 10 (64-bit)

Hello there, 


I have been struggling to sign my new printer to Instant ink on website. As following the guidance, I have got the code the printer however the web service is not available. On the touchscreen panel, it is displayed - The printer is trying to connect to the Web Service server. 


My internet connectivity is fine as the led light is solid blue. This is also very strange as I have setup the Google Cloud printing successfully and I can print a on-line document via Google Cloud Print which means the printer can be reachable by the internet.  


I have changed the time setting on printer (as I realised maybe the time sync is an issue). What else should I be aware? Is it because I have a mesh wifi network at home?

Appreicate any help to solve this. 


Kind Regards,





HP Support Agent
HP Support Agent
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Hi @DavidG2020

Welcome to the HP Support Community. I'd be happy to assist you.


Make sure the date and time on the printer are correct.

On the printer, go to Setup > Preferences > Date and time.


Restart your wireless router, the printer, and the PC

Refer to this document to turn on web services.


If the issue persists, proceed to the next step.


Let us try these steps to resolve this issue:

  1. Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  2. Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  3. If you get any security notification, click on show details/advanced and 'proceed to this website'.
  4. Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  5. Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  6. Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  7. Click on the radio button which says “Manual DNS Server” and under manual preferred type and under manual alternate type (This is Google DNS server address)

Note: You may watch this video for a better understanding.


Also. perform step 4 from this document.


For more info on enrolling the printer in Instant ink, refer to this document.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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