10-05-2019 02:17 PM
I have printed on envelopes numerous times with the same printer and same envelope type and size with no problems. All of a sudden the envelope will feed half way and then the printer will not pick it up and makes a loud nose like it is trying to feed. An error comes up that there is a paper jam. What could be the reasoning? I have unplugged it etc.
10-05-2019 03:10 PM
Printer may be dirty and in need of cleaning.
Known Solutions here, presented in the order to be completed / considered:
Document includes the steps to manually clean the rollers.
After you change the paper / load the tray, check the Printer Control Panel to modify / retain the paper size.
Paper Setting on Printer Control Panel
Check / Adjust / Retain the Paper at the Printer Panel
Open Printer Tray,
If you have not yet done so, add desired paper type
IF applicable for your printer:
On the printer control panel, Click Modify (wording varies), set the paper size and type, Click OK
NOTE: If the size of the Paper Size is not in the Drop-down list, Select Custom
Reference and Resources – Places to find (more) help and learn about your Printer
Clarification of terms or "what the printer can do" (Specifications)
Additional "How-to" procedures
Search for additional solutions...
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type
HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more
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