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TomDiccon
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Officejet Pro 6830 not colour printing properly

The ink is installed and the printer says the levels are all correct but it is printing pink only

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HP Support Agent
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Officejet Pro 6830 not colour printing properly

@TomDiccon,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with the print quality.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/docum...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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TomDiccon
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Officejet Pro 6830 not colour printing properly

Thanks for reply. I followed the steps but no joy. Two points. The Step 2 process shows only magenta and yellow coloured boxes. I replaced the cyan with a new hip cartridge and cleaned print heads but no difference. The alignment setting says alignment unsuccessful. I assume a service is needed. We are based in Ireland. Can you recommend an outlet that would service?

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HP Support Agent
HP Support Agent
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Officejet Pro 6830 not colour printing properly

@TomDiccon,

 

I recommend you contact support and they will assist you with the available service option.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

 

The_Fossette
I am an HP Employee

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