10-06-2019 01:11 PM
The printer will not connect to HP Instant Ink.
I've had this printer for a number of years without incident. Recently, I purchased a new router and connected it without any issues. Then, it stopped printing all together, so I utilized the HP Print and Scan Doctor. It made some changes and now I can print again; however, it still will not connect to HP Instant Ink.
I've restarted the router. I've restarted the printer several times. No updates according to the printer. I reset the network settings. Internet appears to be working (when I check the network settings), but the device cannot connect to HP Instant Ink.
Ran a wireless network test:
No problems found. Congratulations on the successful setup of your wireless printer.
Wireless On PASS
Wireless Working PASS
Signal Quality EXCELLENT
Disconnect Total Count 86
Disconnect count (last hour) 0
Disconnect count (last 24 ours) 0
Network name (SSID) found PASS
Other networks detected matching your SSID NO
Wireless Networks detected 17
Printer settings consistent with wireless router settings PASS
No filtering PASS
Communication Mode Infrastructure
Any help would be appreciated.
10-08-2019 02:35 PM
@maxmotives, Welcome to the HP Support Community!
Thank you for the detailed response.
- Make sure the printer and the PC are connected to the same wireless network.
- This printer supports only 2.4GHz network.
Adding a static IP Address to the printer may help
- Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
- Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
- If you get any security notification, click on show details/advanced and 'proceed to this website'.
- Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
- Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
- Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
- Click on the radio button which says “Manual DNS Server” and under manual preferred type 126.96.36.199 and under manual alternate type 188.8.131.52 (This is Google DNS server address)
Note: You may watch this video for a better understanding.
If the issue persists, turn off the web services. refer to this document to know how.
Now, turn ON web services. Click here to know how.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee