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apjo
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On Instant ink years, out of warranty, missing printhead message,received colors,.black needed stat

Dell XPS
Microsoft Windows 10 (64-bit)

Help! I started getting  missing or failed printhead  not detected or incorrectly installed  error code  Oxc19a002 for the past  3 weeks now  .I went through all the   troubleshooter  scenarios on the HP  doctor , and did everything .I then received two sets of colored inks from my instant ink program recently  .No black though.I have had the same back for at least 3 years now.It says the e is enough.I then replaced  the colored  inks. Then the same message came up. I think I need  black ink at this point.Do not understand why I got  6 colored inks ( 2 sets  of  colored inks )  and no black.It will not print for me  at all currently  ,despite  all the troubleshooting  things I have now  tried.I do not want to have to buy black ink elsewhere when I have the instant ink program.  Please  advise.Thank you .

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On Instant ink years, out of warranty, missing printhead message,received colors,.black needed stat

@apjo, Welcome to HP Support Community!

 

This looks like a hardware issue. However, to assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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