10-01-2019 10:47 AM
Help! I started getting missing or failed printhead not detected or incorrectly installed error code Oxc19a002 for the past 3 weeks now .I went through all the troubleshooter scenarios on the HP doctor , and did everything .I then received two sets of colored inks from my instant ink program recently .No black though.I have had the same back for at least 3 years now.It says the e is enough.I then replaced the colored inks. Then the same message came up. I think I need black ink at this point.Do not understand why I got 6 colored inks ( 2 sets of colored inks ) and no black.It will not print for me at all currently ,despite all the troubleshooting things I have now tried.I do not want to have to buy black ink elsewhere when I have the instant ink program. Please advise.Thank you .
10-03-2019 03:35 PM
@apjo, Welcome to HP Support Community!
This looks like a hardware issue. However, to assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
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