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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP OfficeJet Pro 8024 All-in-One Printer

I just fitted my instant ink cartridges and I have an error message on the yellow. One or more cartridges are missing or damaged. Until cartridges are replaced make sure the printer is turned on to avoid damage to the printer 

2 REPLIES 2
HP Recommended

Hi @Duxfordred,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing an issue with your printer .

A) Please follow the steps below to perform a power drain.

 

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

 

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

 

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

Hi @Duxfordred,

 

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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