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‎12-18-2020 07:52 AM

HP Recommended
Product: HP Envy Photo 7155
Operating System: Microsoft Windows 10 (64-bit)

I have been with your company for years, but my profile shows that I am a new member beginning 10/ 2020.   I have never had a problem, but now I am frustrated.  My last two instant ink shipments did not have a tri-colored cartridge.  I only received a black cartridge in each shipment.  I am totally out of the tri-colored ink and cannot finish a cookbook I am creating for my daughter for Christmas.  When looking at my account, it definitely shows that I have no tri-colored ink for my printer.  Where are my tri-colored cartridges.   I attempted to use your Vitual Agent 5 times to no avail.  Please helop.

1 REPLY 1

‎12-22-2020 05:58 AM - edited ‎12-22-2020 05:59 AM

HP Recommended

Hi @mnicholson,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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