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‎04-10-2022 07:49 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi,

 

When I purchased my new printer it stated it came with 9 free months instant ink however I just signed up for HP+ which said it would come with six months free instant ink . now that I've activated it it says I only have one month remaining! How can I get the original 9 months that came with my printer?

 

Kind Regards,
Elaine

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-11-2022 06:58 AM - edited ‎04-11-2022 06:59 AM

HP Recommended

Hi @Alexca,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are unable to claim your promotional months.

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

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‎04-11-2022 06:58 AM - edited ‎04-11-2022 06:59 AM

HP Recommended

Hi @Alexca,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are unable to claim your promotional months.

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

1 person found this reply helpful
Was this reply helpful? Yes No
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