cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Br4dley_B4rker
New member
1 0 0 0
Message 1 of 2
207
Flag Post

Solved!

Only received 3 months Instant Ink Trial instead of 9

HP Recommended
Deskjet 4130e
Microsoft Windows 10 (64-bit)

When buying my printer it stated I was entitled to 9 months of instant ink free trial, however, when enrolling in the programme it only gave me a 3 months trial for my account. I have an instant ink promotional leaflet that came with my 'Deskjet 1430e' printer which also states that I should receive a 9 month trial, but there was no code to input in the promo code box.

 

I've found similar issues people have had with varying amounts of months, it seems that the promotion on offer at the time is given over the extended amount of time given with the product which is unfortunate as HP don't supply a code in their leaflet stating you get 9 months free. 

 

I'm now at a bit of a loss as to what are the next steps other than messaging here, if this is a common problem there should be a simpler more automatic system in place, but unfortunately there is not.

 

Thank you for taking the time, any help would definitely be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
Jay_G24
HP Support Agent
HP Support Agent
14,374 14,340 1,175 1,301
Message 2 of 2
Flag Post
HP Recommended

Hi @Br4dley_B4rker,

 

I'd like to help!

 

I understand you were unable to claim all your promotional months.

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
14,374 14,340 1,175 1,301
Message 2 of 2
Flag Post
HP Recommended

Hi @Br4dley_B4rker,

 

I'd like to help!

 

I understand you were unable to claim all your promotional months.

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation