Only two cartridges for the same cost as four

[SCarrMD]

I enrolled in Instant Ink when I bought my new HP printer.  Until now, all ink shipments arrived in a timely fashion AND included all four cartridges.  This most recent shipment included only two cartridges instead of the usual four, but my account was debited the same amount of money.  My account dashboard indicates that I don’t need the other two cartridges, so I get it, but why the same cost?  What am I missing?  Thanks.

[Anand_Andy]

Hi @SCarrMD,

Welcome to the HP Support Community

I understand you need information regarding your Instant Ink Shipment Service. Not to worry I will help you to get a resolution to resolve the issue.

To answer your question: HP Instant Ink Service is charged based on the pages you print, not the inks. So even if one ink is low only then that particular ink will be shipped and the charges will be the same as per your monthly plan. 

Please refer to this document: HP Instant Ink FAQ

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Anand_Andy]

@SCarrMD,

We haven’t heard from you in a while, this post is with reference to the thread you had created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we had provided worked for you?

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!