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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Microsoft Windows 11

Hello,

I would like to know if it is possible to order an instant ink cartridge without having one in the printer. We bought an HP cartridge from retail because the instant ink wasn't shipped automatically when the previous one ran out of ink.

Now when the printer is online HP doesn't detect the level ink because the cartridge is not instant ink, therefore it doesn't trigger the automatic shipment. The problem is that we don't have the original instant ink cartridge anymore so there is no way of communicating that we need a new cartridge.

How can I order a new one?

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HP Recommended

Hi @Gius11,

 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

We need some more information related to instant ink to address this issue. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Rainbow23 - HP Support.

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1 REPLY 1
HP Recommended

Hi @Gius11,

 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

We need some more information related to instant ink to address this issue. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Rainbow23 - HP Support.
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