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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎08-24-2019 07:10 PM

HP Recommended
Product: IPad Air2
Operating System: iOS

After low ink flag one day, out of ink. Only have two color cartridges in ink box HP sent in February, but need black. HP has no support in any dept. as it’s Saturday in US. No tech support, no instant ink people until two days from now. Virtual agents are a waste. 

Why am I enrolled in “Never be out of Ink” but I’m out of ink for two days now? What’s the Point? 

Why do I have two color cartridges and no black? I once used a black cartridge, but this is royally stupid.

If HP is a big intl company, why doesn’t it have support 24/7 like other companies? 

What a joke of a program! 

So much for ink use being monitored. Can’t get to store either. 

 

Are there any solutions to being out of ink? 

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1 REPLY 1

‎08-27-2019 10:46 AM

HP Recommended

Hey there! @GoldType, 

 

Is your printer connected to the internet all the time?

 

If the printer is not connected to the internet all the time the ink status won't get updated and you will have a delay in the ink shipment.

 

“Your Instant Ink account page has data on past deliveries and estimated shipments.  It also helps you understand what state your cartridges are in based on HP’s data.  Any issues will be shown with steps to fix.  Please check your account page to see the latest cartridge information by signing into your account at “instantink.com

 

If you have not received the replacement ink cartridges yet. Please share out few details in a private message, so I can check your account details and initiate an order to ship you the replacement ink cartridges at an express shipment.

 

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

 

Hope to hear from you soon!

 

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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