Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
1 0 0 0
Message 1 of 2
Flag Post

Out of Ink. Last ink received 7 months ago

HP Recommended
IPad Air2

After low ink flag one day, out of ink. Only have two color cartridges in ink box HP sent in February, but need black. HP has no support in any dept. as it’s Saturday in US. No tech support, no instant ink people until two days from now. Virtual agents are a waste. 

Why am I enrolled in “Never be out of Ink” but I’m out of ink for two days now? What’s the Point? 

Why do I have two color cartridges and no black? I once used a black cartridge, but this is royally stupid.

If HP is a big intl company, why doesn’t it have support 24/7 like other companies? 

What a joke of a program! 

So much for ink use being monitored. Can’t get to store either. 


Are there any solutions to being out of ink? 

Tags (2)
17,747 17,730 1,301 2,071
Message 2 of 2
Flag Post
HP Recommended

Hey there! @GoldType


Is your printer connected to the internet all the time?


If the printer is not connected to the internet all the time the ink status won't get updated and you will have a delay in the ink shipment.


“Your Instant Ink account page has data on past deliveries and estimated shipments.  It also helps you understand what state your cartridges are in based on HP’s data.  Any issues will be shown with steps to fix.  Please check your account page to see the latest cartridge information by signing into your account at “


If you have not received the replacement ink cartridges yet. Please share out few details in a private message, so I can check your account details and initiate an order to ship you the replacement ink cartridges at an express shipment.


Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge


Hope to hear from you soon!


Take Care! 🙂


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation