Out of black but HP instant says "you're good on ink"

[steadyshore94]

I ran out of black ink months ago but the printer and my HP account still show that the levels are OK. How can I set it to accurately measure the amount, so it knows to send more?

In the meantime I bought more cartridges directly from the store. Hopefully they're compatible.

I think my last shipment was over a year ago, it's been so long I don't remember.

[Jay_G24]

Hi @steadyshore94,

I'd like to help!

I understand you have not received any cartridge replacements for a while.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

Have a great day!