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Wim37C Student
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Message 1 of 2
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Out of ink, need urgently new cartridge, what about my instant ink plan? never received a new cartri

hp envy 5000

OUT OF INK

never received a new cartridge

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

Out of ink, need urgently new cartridge, what about my instant ink plan? never received a new cartri

Hi @Wim37C

 

Welcome to the HP Support Community. 

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation