Hi @Magooman
Welcome to the HP Support Community. I'd be happy to assist you.
Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.
If the suggested information can't be found, the contact information for Instant Ink support is available on the Instant Ink homepage.
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307
I am an HP Employee