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‎01-08-2022 05:22 PM - last edited on ‎01-18-2022 11:42 AM by HP Administrator

HP Recommended

HP 9010 Home printer. HP claims we printed 85 pages last month. We got the printer in June of 2021. We haven't even printed 85 pages since then. Six month free trial of instant ink. They sent one set of cartridges in six months. So, how do I dispute this? All I could get to was the stupid virtual agent that doesn't answer the question asked. How do I talk to a human being at HP? I signed up for 15 pages/month and we don't even print that. Most everything we do is done electronically, seldom print. Are they counting scanning as printing? The printer usually works fine but HP has crap software (HP Smart) and this inkjet plan is BS if they just decide to charge 8x what I signed up for and know I'm using. Who do I talk to? Thanks.

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‎01-10-2022 12:19 PM

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@MusicAficianado

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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