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‎08-01-2019 10:59 AM

HP Recommended
Product: hp envy 7855
Operating System: Microsoft Windows 10 (64-bit)

HP ENVY Photo 7855 using HP Instant Ink. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-06-2019 11:21 AM

HP Recommended

I had no idea that for PDF's and some other things (grey scale e.g.) the color cartridge is used to print black. After playing with it to no avail I suddenly got the message that the color cartridge was empty.

 

I replaced the color cartridge and it now prints fine. I am surprised that this did not pop up when I searched this forum?

View solution in original post

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2 REPLIES 2

‎08-04-2019 02:49 AM

HP Recommended

Hi @Bedford1201

 

Welcome to the HP Support Community. 

 

Try step#3, 4 and 5 from this document. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎08-06-2019 11:21 AM

HP Recommended

I had no idea that for PDF's and some other things (grey scale e.g.) the color cartridge is used to print black. After playing with it to no avail I suddenly got the message that the color cartridge was empty.

 

I replaced the color cartridge and it now prints fine. I am surprised that this did not pop up when I searched this forum?

Was this reply helpful? Yes No
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