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ALESSANDRO_85
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Microsoft Windows 7 (64-bit)

Hello. I purchased a prepaid card to receive cartridges via the Instant Ink website. In order to configure my printer, a pin code generated by the printer itself is required, performing some steps. I have tried several times, but the printer does not generate any pins for me. I print various information sheets, no connection etc .. but no pins.

Could anyone help me? Thanks

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HP Support Agent
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@ALESSANDRO_85, Welcome to HP Support Community!

 

I would recommend you follow the steps on the document HP Printers - Enrolling in HP Instant Ink to complete your enrollment.

 

If you still have issues share a screenshot of the window that is asking for the pin which will help us isolate the issue and assist you further.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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