10-13-2019 09:27 AM
I INSTALLED NEW BLACK INK CARTRIDGE, OTHER COLORS HALF FULL STILL. TRIED TO PRINT A COLOR PHOTO AND ALL I GET OUT IS A BIG RED X (FULL PAGE, THIN LINE) SURROUNDED BY A BLUE (BORDER -THIN LINE) ???? HELP!
10-15-2019 03:01 PM
@8-8, Welcome to the HP Support Community!
Which application are you trying to print from?
Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?
Update the printer firmware
Click here to know different methods of updating printer firmware.
Also, check for any software updates on MAC
Click here to know how.
Check the print queue
Go to system preferences > printers and scanners > select your printer > open print queue.
Empty the queue if you find any stuck print jobs.
Let me know how this goes.
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