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‎07-12-2019 09:15 AM

HP Recommended
Product: all in one office jet pro 8725
Operating System: Microsoft Windows 10 (64-bit)

Any one had problems with printer sending page count twice, just had notice that I have printed 28 pages today, whilst none have been printed, which is strange as it did 28 page count Tuesday, so, to me, double notice, lady on chat didnt want to know, telling me that 28 pages have been printed. I explained that I had been by the printer since 05.30 this morning and not one page has been printed.

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1 person had the same question
3 REPLIES 3

‎07-12-2019 11:11 AM

HP Recommended

Hi,

I assume you refer to HP Instant Ink page count?

I would suspect any connectivity issue, preventing page counters to update in real-time, here is a description of how the pages counts while using HP Instant Ink:

 

Spoiler
note:
Pages are not recorded if the printer is offline. Pages printed while the printer is offline are recorded on the date the printer is reconnected to the network.

https://support.hp.com/us-en/product/hp-instant-ink-series/5264756/model/5401249/document/c04957321

 

 

From the Setup menu of your printer go to Reports and print a Web Access Test Report.

Swipe the finger from top to bottom of the front panel and then click the gear icon to access the setup menu.

 

Additionally, is the printer connected wirelessly or with an Ethernet cable?

 



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‎07-15-2019 01:53 AM

HP Recommended

Printer connected wirelessly thanks for help, 

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‎07-15-2019 11:58 AM

HP Recommended

You are welcome.

 

Please go through below steps which explain how pages are counted when using the service and how to locate the print history information:

https://support.hp.com/us-en/product/hp-instant-ink-series/5264756/model/5401249/document/c05029962

 

Shlomi



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