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‎01-04-2020 02:54 PM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

I have a HP OfficeJet Pro 6978 and the page counter is off.  I have not printed any pages today and it claimed that I printed 7 pages.  Yes, I did refresh the screen to make sure it has up to date information.  How is this possible?  I did scan 3 sheets to my computer as pdf's.  Is this being counted as printed? If so, this is so wrong because I did not print any pages. I do not want to be charged for something I have not done. Can someone please help me to understand this system?  HELP! 

1 person had the same question
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‎01-07-2020 09:44 AM

HP Recommended

@wilmurph, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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