Pages Used incorrect

[CarolannW]

My account is showing I have printed zero pages which is incorrect as I use my printer often . Worried I will not get my replacement cartridges,  Printer is always switched on but goes auto to standby when not in use.  

[Dragon-Fur]

@CarolannW 

Welcome to the HP Community --

If nothing bad has happened to you yet -- and even if it has --

First,

Review how the service and the ink replenishment method work.

From the Support Website  Get HP Instant Ink Support

How Instant Ink works

and / or

Get HP Instant Ink Support Website 

Where is my ink or toner?

Next,

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 -- No Joy?

Comments, questions, objections, or need information not found online at the  Get HP Instant Ink Support Website ?

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

Next, Contact Instant Ink Support in your region

[CarolannW]

Thanks for the reply.  I went to the website to try and contact HP but no joy at all. Trying to find support without all the 'bot' replies was a nightmare.

Hope I get a resonse here. Getting emails to say 'Urgent there is a problem ' but no way of speaking to anyone.

Thanks anyway,

[Dragon-Fur]

@CarolannW 

You are welcome.

OK

True - when I check Instant Ink Support at your location, the phone service is closed for the night.

Perhaps try again in the morning your time.

Hours are listed at the website.

True, too, you'll need an HP agent to access your private account information.

Those of us who are not HP cannot (and should not be) able to access your private accounts.

Reprint

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

New Example

https://support.hp.com/gb-en/contact/product/hp-instant-ink-series/5264756/model/5401249?sku=INSTANT...

Image

What else?

Wait here for an agent to find your query and respond.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"