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Paper Tray Issue

Envy 5661
iOS

I turned my printer on this morning and the paper tray was empty.  I filled the tray (letter) but it began to grind and said that the photo tray was empty.  I did not set it to print photos. Sigh

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HP Support Agent
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Solved!

Paper Tray Issue

Hi @MmeJersey

 

Welcome to the HP Support Community. I'd be happy to assist you with the tray issue.

 

To better assist you - Are you trying to print from the HP Smart app or through AirPrint? 

 

 Select tray from the printer's control panel - 

 

From the printer's control panel, touch Setup Menu > Preferences > Tray or Paper Management

  • Main Tray

  • Photo Tray

Once the desired paper tray is selected, Airprint will automatically detect the tray.

 

If the issue still persists, try updating your iOS device - Update your iPhone, iPad, or iPod touch

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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