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Jessi1
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Paper jam, but no paper in the printer at all. Also ink cart is stuck on the side, cant change them

HP Photosmart 7510

My ink cartridges are stuck on the side, when they should be in the middle, so I cant change them. I think its because it says there is a paper jam, but upon further observation there is no paper jam bc there is no paper in the printer. How do I fix this false "paper jam" and change my ink cartridges?

 

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Paper jam, but no paper in the printer at all. Also ink cart is stuck on the side, cant change them

@Jessi1, Welcome to HP Support Community!

 

I would suggest you follow the steps from the document A 'Paper Jam' Error Displays on the HP Photosmart 7510 e-All-in-One Printer Series and see if that helps!

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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