Pause my account

[Invest59]

I had paused my subscription cause I had a heart attack and now I can’t print anything on my printer which I need very important documents printed for my doctor why did this happen?

[Irfan_06]

Hi @Invest59,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help after pausing your Instant Ink service.

Depending on your printer model and plan, you might be able to pause your Instant Ink printer subscription for up to 6 months.

• Some printers and plans are not eligible.
• LaserJet printers and printers enrolled in Instant Ink for Business are not eligible.
• During a subscription pause, your normal plan and monthly fees are suspended. You can continue to use any pages in your rollover balance.
• Months paused during a trial period are lost and the trial period is not extended.
• If you have a paper add-on service, it is also paused.
• A subscription pause takes effect in the next billing cycle. You are charged your normal plan fee for the current billing cycle.
• At the end of a pause, normal monthly billing starts again. You can pause again after two billing cycles are completed.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support