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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-12-2020 10:51 AM

HP Recommended
Product: HP DeskJet 3752
Operating System: Microsoft Windows 10 (64-bit)

I have had my printer for a year and a few months. I signed up for instant ink. It worked ok a couple of times, but then I ran out of ink and no new cartridge. Went to Walmart and got a cartridge.  Instant ink kept charging me. Again, I ran out of ink, no new cartridge and I bought another. The Virtual Agent is no help and I can't find a phone number to call for help. I'm tired of paying for double ink!  What do I do?

 

1 person had the same question
4 REPLIES 4

‎05-12-2020 11:14 AM

HP Recommended

Hi @Belle78

 

Welcome to the HP Support Community. I'd like to help.  

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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‎05-13-2020 01:06 PM

HP Recommended

I wondered if there is anyway you can please help.

I Have been paying for instant ink for over a year and Berber needed replacement as barely use. 

now when I desperately do it says it has been sent on 2nd may but I have not received. Chat bot offers no solution and customer service closed. What do I do. 

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‎05-15-2020 03:00 PM

HP Recommended

I think this "help" area is just a black hole. I have replied to 2 people via PM who stated they were HP Support People but I have my doubts.  Think it may be time to just go buy an Epson Printer.  Instant Ink seems to be fraught with issues and there doesn't seem to be anyone that can help.   

 

Beware of Instant Ink. I have had to purchase 2 cartidges of ink in the past year from Walmart because HP failed to send me any. Yet, I still get charged for Instant ink.  Hmmmm.....  

 

 

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‎05-16-2020 07:18 PM

HP Recommended

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

I suggest you contact the instant phone support team for billing related queries.

 

https://instantink.hpconnected.com/us/en/l/-click on the link to  find the phone number

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