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07-03-2022 03:23 PM - last edited on 07-03-2022 03:45 PM by MayS
Does anyone else pay monthly for a number of pages and an ink supply, but not receive the ink? I can’t remember the last time and now ink is running low…
What gave you done to solve this?
07-06-2022 05:28 AM
@Kate_Salter, Welcome to the HP Support Community! I’m here to help.
I understand you are looking for a replacement ink cartridge. The replacement Instant Ink cartridges will not be sent out every month. It will be shipped only when any of the ink cartridges is low/empty.
Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.
If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps! Let me know how it goes.
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