Paying into the Insta ink program but havent received a single refil cartridge

[Tyler143]

I have been paying into the Insta Ink program for 2 years and have not received a single ink refill cartridge - it seems like you are just taking my money each month for nothing in return. Is this just a scam? I cant cancel until I have at least recouped my costs through one single ink refill.

Anyone else having this issue?

[Hawks_Eye]

Hi @Tyler143 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I'm sorry to hear about your frustrating experience with the Instant Ink program. 

It’s definitely not how the service is intended to work. Typically, the program monitors your ink levels and sends refills automatically when you're running low. If you haven’t received any cartridges in two years, it could indicate an issue with your account or the monitoring system.

Here’s what you can do:

Check Your Account Status: 
Log in to your HP Instant Ink account and verify your subscription details. Look for any notifications or errors related to your account.

Verify Printer Connection: 
Ensure your printer is connected to the internet and properly linked to your Instant Ink account. This connection is crucial for the service to monitor your ink levels.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye