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‎07-29-2021 04:22 PM - last edited on ‎07-29-2021 04:28 PM by Retired

HP Recommended
Product: HP 2600 series
Operating System: Microsoft Windows 10 (64-bit)

Have any of you had issues with them saying you cannot print because you have not updated your credit card and payment information. They've stopped my printing and said they will not allow me to print till I update my payment method. Why do I have to continue to pay for something that I bought?

2 people had the same question
1 REPLY 1

‎07-30-2021 12:34 PM

HP Recommended

@quilterbev1

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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