cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Paul111111
New member
1 0 0 0
Message 1 of 2
78
Flag Post

Payment plan charges

HP Recommended
Hp Printer

Hi There. I bought a printer in March with 5.months free instant ink. 

 

I think it's great but I have been charged £14.99 at the start of October and another £17.99 today.

 

I can not see my usage on the dashboard, only my details. 

 

I am looking for help with my dashboard and advise on getting a refund for the extra charges as we have not printed enough document for these charges. 

 

Regards

 

 

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 22,298 2,620 3,520
Message 2 of 2
Flag Post
HP Recommended

@Paul111111 We got you covered, don't you worry!

Although, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here to access the private messages section

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation