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‎06-09-2022 02:06 PM - last edited on ‎06-09-2022 04:21 PM by Moderator

HP Recommended

I can’t print on my HP envy. It says to update payment method, which I have, but it’s not processing my payment so I can use my printer. Can someone please help before I buy another brand of printer

1 REPLY 1

‎06-09-2022 03:38 PM

HP Recommended

I suspect you have enrolled the printer  in the HP auto refill program where the printer notifies HP when the ink level is low and HP sends out a replacement ink cartridge

 

your printer appears to have exhausted the ink in the current cartridge and will not print till it's replaced

you should have a Black cart and then a color one determine which one is empty by checking the printer display

 

contact HP support directly, the numbers are posted on the bottom of the main HP web page

 

https://support.hp.com/us-en

 

 

until then, buy a replacement ink cartridge for your printer model locally or off a site like amazon

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