Photo printing black ink rubs off photo paper

[Suzirodrigues]

Hi, 

Can anyone recommend a paper for printing photos with instant ink? Every single one I have tried the black ink just rubs straight off. Thought it was the paper but seems to be the ink cartridges 😔 

[Dragon-Fur]

@Suzirodrigues 

Check the way the paper is loaded - it sounds like the print side is wrong.

 User Guide

Page 13

What else?

Set the settings for Quality to no more than "normal" to keep too much ink from being dumped on the paper.

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HP DeskJet 2630 All-in-One Printer 

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[Suzirodrigues]

Lol no definitely printing in the right side although at this point printing on the back would be better!!

Have tried printing on normal instead of best and It does exactly the same.  Even bought hp paper as I thought maybe generic wasn't good enough. Does the same.  

[Dragon-Fur]

@Suzirodrigues 

Ick. Technical term meaning the same thing.  Smiling.

No idea - except, yes, it appears the ink cartridges might be the culprit.

The Trouble shooting document covers "black ink not printing" and that sort of issue.

It does appear the prints are getting too much ink.

Color or Black Ink Not Printing

Cleaning might help, of course, but it doesn't seem like the same thing...

Rats.

I am going to ask for help from an Instant Ink agent.

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