Pictures Suddenly Very Faded On A Brand New Printer (URGENT HELP PLEASE)

[Crazycanuck_17]

I purchased this printer like a week ago, was all excited becuase it printed out like 10 pictures for me, then it was out of ink... only 10 pictures and requiring replacement? And then I replace the cartridges and the pics look very faded. I am connected through my network wireless, and I have not adjusted the quality levels.. I have even cleaned the heads and then printed out the test sheets... They look perfect. I have even gone back and printed out the pics I have already printed and they look faded as well. It almost looks like the Blue is faded and the whole picture is just not good quality at all.... 

Does anyone know how I can fix this and am I going to go through another set of cartridges trying to figure this out. So far, the first 10 pics I was impressed and it has been a downhill experience since.. and I really need this pics printed for a presentation, so this is killing me right now. Can anyone tell me what I may be able to do?

[TEJ1602]

@Crazycanuck_17, Welcome to HP Support Community!

This could be an issue with the printer or the ink system. I appreciate your efforts in trying to resolve this issue.

Check the printer driver settings. Refer to the document HP Printers - Print Settings Guide (Mac) for help.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If you have already performed the steps from the document Black Ink Not Printing, Other Print Quality Issues, and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options/replacement for your printer.

Hope this helps!

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