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Grandad83
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Solved!

Pinter Ink supply Programme

HP OfficeJet 5230
Microsoft Windows 10 (64-bit)

First'... Everytime I come to the Community the region shown is America.  This cannot be changed and will not change whatever I do or however many times I do it...!!

 

My problem:      I have just installed a new printer and joined the automatic ink supply programme to receive cartridges as I need them...  However, the front panel on the printer tells me I am not connected to HP for the service.  I need to follow this up.

 

The support website is useless.  Virtual helpers don't even address the right printer!

 

I need to talk to a real HP support person but and need a phone number that does not charge me £6.00 for a chat.  Obviously it will be a UK phone number.

 

I hope someone can help.  TIA for any input.

 

BTW I am 83 years old so please be gentle!

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Solved!

Pinter Ink supply Programme

@Grandad83 Welcome to HP Forums Community!
83years of experience, that's pretty cool, that said, I'll be as gentle as I can, and before we get into the details, here are a few things you may want to know about your HP Instant Ink account page: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: 

Click here for more details on how to access the private messages on HP Forums

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation