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Please help! I need new instant ink, and chat is unavailable

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I posted two days ago, no response.  Here's my original post:


I need a new instant ink cartridge, and chat is always unavailable

Microsoft Windows 10 (64-Bit)

The cyan in my instant ink cartridge has run out. The last page I printed in color came out all yellows, browns, and blacks when it should have been mostly blues and greens. According to my printer, the color cartridge is not low enough to trigger an automatic delivery. 


I tried to use the chat option to try to resolve the problem, but every time I submit my comment, I'm told "chat is unavailable."


I strongly do not want to  phone customer service.  How can I get a new cartridge sent to me, and/or how do I make the chat option work?

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