• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
Microsoft Windows 10 (64-bit)

Why is there no way to completely remove billing information from the website? Why do i have to contact support to ensure that I wont be charged AGAIN.

1 REPLY 1
HP Recommended

@imperfectundert 

 

Welcome to the HP Community --

 

The "Why" is because we are not Instant Ink Support.

Only HP agents have access your private information.

 

Trust...

If someone gets a hold of your Instant Ink UserID and your account password, then sure, that person would have access to the information in that account. 

 

Your safer option is to contact Instant Ink Support >> Speak with a support team member who can explain your options and help you navigate the final closing of the account.

 

Your faster option:

Contact HP Instant Ink Support during business days and hours available in your region.

 

 

 

OR

 

You may choose to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our Community is not  HP Instant Ink Support   – Waiting generally works.

 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.