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09-14-2022 02:35 PM - last edited on 09-16-2022 03:11 PM by MayS
I haven't used my printer for a few months so I've performed cleaning etc multiple times. I have decided to replace the colour cartridge (which I've had sitting in the box for 1-2 years) as the printer is rarely used.
The quality of my photos is very poor and the colour is very faded and everything just looks very saturated and horrible compared to what I'm seeing on my screen.
1) where can I find recommended printer settings - if anything may need changing. I've tried printing straight from windows and from the HP Smart app.
2) How do I order ink early with HP Instant Ink - Both the colour and black are saying not due but I think they definitely need replacing due to the age.
09-14-2022 02:43 PM
Welcome to the HP Community Forum.
Were it mine to do, I'd contact Instant Ink support and ask for help with a shipment of new ink.
Please contact Instant Ink Support during business days and hours available in your region.
You may choose to wait here in the Community for an agent to find and respond to your question.
Waiting is not always faster – our Community is not Instant Ink Support – Waiting generally works.
Things that are Instant Ink
Instant Ink >> Details / How-to / Articles / Contact Information
Contact Instant Ink Support from within your Instant Ink Account
Instant Ink Support >> HP Instant Ink Support
Instant Ink Support Website – Read…
Not your home site? Click the Flag to change to your region.
Scroll down – look for contact number on the webpage.
Examples of the Terms of Service Contract for various regions
NOTE: Terms of Service Document includes phone contact information
Lots of information – Instant Ink
Start here: Get HP Instant Ink Support
- Your ink - including section Where is my ink or toner?
- Your HP Instant Ink account
- Your printer connections
Scroll to bottom of web page >> Section – Details -- Documents
How does it work? Details / Plans / Cancel Information
Check through the Website FAQ
TKB article contributed by HP JessikaV
Scroll down to the FAQ – READ Everything
What is an HP Instant Ink Platinum subscription?
HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.
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09-17-2022 02:30 PM
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