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‎09-27-2020 03:50 PM

HP Recommended
Operating System: iOS

 Very frustrated

 

Was sent a printer cartridge that was deformed in manufacture and doesn’t fit in my machine. The virtual assistant was useless, I’m not allowed to call the number without charge because my printer isn’t in warranty.  HP sent me a broken cartridge and I have to pay to fix it!

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1 REPLY 1

‎09-29-2020 01:40 PM

HP Recommended

@Markk4

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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