08-16-2019 02:07 PM - last edited on 08-16-2019 04:09 PM by Arthur-c
I have an* issue. Black will not print at all. I have tried the support assistant and get the same pages sent to try. I have done everything and no black ink comes out at all. This is my first set of instant ink.
08-21-2019 02:25 PM
Have you tried checking with a regular ink cartridge? Does the issue persist?
Replace any empty, low or faulty ink cartridges on the printer. Also, try cleaning the ink cartridge contacts and check if it helps.
Print a Print Quality Diagnostic Report
Follow these steps to print a test page.
Load plain white U.S. letter or A4 size paper in the tray.
From the control panel home screen, touch the Right Arrow (), and then touch the Setup icon ().
Touch Tools, and then touch Print Quality Report. A Print Quality Diagnostic Report prints.
Figure : Example Print Quality Diagnostic Report
If the issue persists after trying out the steps. Please share us few details through a private message, So I can check the account details and ship you the replacement ink cartridges.
Instant ink account number-
Instant ink email address-
Let me know if this helps!
Have a beautiful day ahead! 🙂
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