• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎04-16-2023 10:04 AM

HP Recommended
Operating System: Microsoft Windows 11

Hello. I live in Canada and would like to return the ink cartridges after we cancel the Instant Ink plan. The link online on my account (Overview, Ink cartridge status, "Recycle your ink cartridge") gives me an error when I click on it.

An error occurred while processing your request.

Reference #30.4233e17.1681660480.1153c317

 

Where can I find a link to get a return shipping envelope from Canada. If I can't ship them back, can I just recycle them here since they are half used? Will I be charged if they are not returned?

 

Thank you,

Jason

 

1 person had the same question
1 REPLY 1

‎04-19-2023 07:37 AM

HP Recommended

@Jason191

 

Welcome to the HP support community.

 

I understand that you want to return the cartridges, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.