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Prepaid card already used?

HP Envy Photo 6220
Microsoft Windows 10 (64-bit)



My parents recently purchased a HP Envy Photo 6220 with a £32 prepaid card. I entered the code on setup but I get an error message saying that the code has already been used.


I have tried the code several time but it's rejected every time.


Any ideas on how I can resolve this for them?



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HP Support Agent
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Message 2 of 2
Flag Post
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Prepaid card already used?



Welcome to HP support community.


This might require one on one interaction to address this issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link -
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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