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‎07-09-2020 05:51 AM

HP Recommended
Product: HP ENVY
Operating System: Microsoft Windows 10 (32-bit)

How do I stop people I don’t know from connecting and printing through my printer. It’s using my page limit and ink znd is getting pretty irritating.

1 REPLY 1

‎07-12-2020 03:20 AM

HP Recommended

Hi @Katrinajoyce13

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

 

If you have Wi-Fi Direct enabled, please disable the Wi-Fi Direct. On the printer control panel, touch the HP wireless direct icon (), or navigate to the Network Setup or Wireless Settings menu and touch Wireless Direct, and then turn off the connection.

 

You may try these steps - 

 

1) In the search box, type "Printers & Scanners".

2) Click on your printer from the list.

3) Click on "Manage".

4) Click on "Printer Properties".

5) Click on "Security" tab.

6) Click on "Deny" for Print option under "Permissions for Everyone".

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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